Trading Terms & Conditions

The following terminology applies to these Terms and Conditions, Privacy Statement and Disclaimer Notice and any or all Agreements: "Client", “You” and “Your” refers to you, the person accessing this website and accepting the Ampelia’s terms and conditions. "Ampelia", “Ourselves”, “We” and "Us", refers to Ampelia Fine Wine PTE LTD. “Party”, “Parties”, or “Us”, refers to both the Client and ourselves, or either the Client or ourselves.

All terms refer to the offer, acceptance and consideration of payment necessary to undertake the process of our assistance to the Client in the most appropriate manner, whether by formal meetings of a fixed duration, or any other means, for the express purpose of meeting the Client’s needs in respect of provision of the Company’s stated services/products, in accordance with and subject to, prevailing Singapore Law.

Any use of the above terminology or other words in the singular, plural, capitalisation and/or he/she or they, are taken as interchangeable and therefore as referring to same.

By ordering our products, you certify to be over 18 years old, or that you have reached the legal age required in the country of residence, or to be allowed to purchase or consume alcohol. The fact of ordering implies complete adhesion of the buyer, without reserve. 

 

Prices

All prices quoted on the web site exclude taxes (GST), unless otherwise stated. Our basic prices are indicated in Singaporean Dollars.

Payment is due upon payment gateway approval. Even as our system was created to avoid no stock availability, we are not responsible for the unavailability of stocks.

However, we cannot guarantee that the product descriptions/specifications, pricing or any other content on the site is accurate, complete, or current. In the event that a product is listed at an incorrect price due to typographical, photographic, or technical error or error in pricing information received from our suppliers, ewineasia.com shall have the right to refuse or cancel any orders placed for product listed at the incorrect price.

Payment

Once you have place your order on the order form when you checkout, your order is only processed by our system when you have completed the online transaction successfully.

You can pay though our payment gateway by: Visa, Mastercard and Amex credit card. If you choose to pay via cheque, please make payable to Ampelia. Alternatively, you can make a bank transfer directly on our bank account.

Cash or Personal Cheque, all major Credit/Debit Cards,  or  Transfer are all acceptable methods of payment. Our Terms are payment in full within thirty days. All goods remain the property of the Company until paid for in full. Monies that remain outstanding by the due date will incur late payment interest at the rate of 1.5% per month on the outstanding balance until such time as the balance is paid in full and final settlement. We reserve the right to seek recovery of any monies remaining unpaid sixty days from the date of invoice via collection Agencies and/or through the Small Claims Court.  In such circumstances, you shall be liable for any and all additional administrative and/or court costs. 

Returned cheques will incur a $ 25 charge to cover banking fees and administrative costs. In an instance of a second Returned cheque, we reserve the right to terminate the arrangement and, if agreed to, we shall insist on future cash transactions only. Consequently, all bookings and/or transactions and agreements entered into will cease with immediate effect until such time as any and all outstanding monies are recovered in full.  

Cancellation Policy

Minimum 24 hours notice of cancellation required. Notification for instance, in person, via email, mobile phone ‘text message’ and/or fax, or any other means will be accepted subject to confirmation in writing. We reserve the right to levy a $ 50 charge to cover any subsequent administrative expenses.

Carriage, Delivery and Return Policy

All products sold by Ampelia are insured by our company during their transport and are carried at our own risk. 
The delivery is made upon reception of full payment of the goods.

Any delay for delivery will by no means be compensated, accounted nor enable the cancellation of the order. However, if after a delay of one month upon written claim by the customer, the goods have still not been delivered, the sale could then be cancelled by either one of the parties. The customer will then obtain the refund of his payment excluding any other compensation or damage, within a delay of maximum one month.

In all circumstances, the delivery of the goods within this delay can only be made if the customer has indicated the exact information, address and telephone contact of the addressee during the order process. If this information is not correctly communicated, ewineasia.com will not be liable for any further delay or non-delivery of the goods.

Upon reception of the wines, it is up to the addressee to check the state of the goods and to note any reserve concerning broken, damaged or missing goods on the delivery slip and to inform the delivery company and Ampelia by either email, fax or letter within 48 hours in order to preserve his rights.

All products must be returned in good condition, including original packaging and all documentation and labelling. Charges will be applied for all missing items and breakages. Ampelia will not accept items that have been physically damaged or misused. All returns must be shipped freight prepaid. All related fees (shipping & return shipping fees) are NON-REFUNDABLE for all products in all cases. Please allow 1-2 weeks for all refunds.

Shipments that are refused without prior to our knowledge, or that are returned to us because the address was invalid, are subject to a restocking fee of 5% plus applicable shipping and handling fees.

FREE DELIVERY for minimum 12 bottles, for order below the minimum of 12 bottles, a delivery fee of $ 20 applies.

Availability

Unless otherwise stated, the services featured on this website are only available within Singapore, or in relation to postings from Singapore. All advertising is intended solely for the Singaporean market.

Force Majeure

Neither party shall be liable to the other for any failure to perform any obligation under any Agreement which is due to an event beyond the control of such party including but not limited to any Act of God, terrorism, war, Political insurgence, insurrection, riot, civil unrest, act of civil or military authority, uprising, earthquake, flood or any other natural or man-made eventuality outside of our control, which causes the termination of an agreement or contract entered into, nor which could have been reasonably foreseen. Any Party affected by such event shall forthwith inform the other Party of the same and shall use all reasonable endeavours to comply with the terms and conditions of any Agreement contained herein.

Waiver

Failure of either Party to insist upon strict performance of any provision of this or any Agreement or the failure of either Party to exercise any right or remedy to which it, he or they are entitled hereunder shall not constitute a waiver thereof and shall not cause a diminution of the obligations under this or any Agreement. No waiver of any of the provisions of this or any Agreement shall be effective unless it is expressly stated to be such and signed by both Parties.

Guarantee

We guarantee the origin of all the wines on Ampelia Fine Wine website. All the Wines & Champagnes found on this web site come from their original cellars through our warehouse and finally to your doorstep. Furthermore, all our wines are stored in the best conditions during all the delivery process to provide you the original taste of the wines you ordered.

 

These terms and conditions form part of the Agreement between the Client and ourselves. Your accessing of this website and/or undertaking of a booking or Agreement indicates your understanding, agreement to and acceptance, of the Disclaimer Notice and the full Terms and Conditions contained herein. Your statutory Consumer Rights are unaffected.   

Copyright © | Ampelia Fine Wine 2015 | All Rights Reserved ®